Up to 80% of our communication is not spoken (or written). Many other characteristics of our language combine to determine the way our words are… Read More »Non-Verbal Communication in Community Management
Last week, our blog began the conversation around #CommunityDebt, its definition, and its manifestation within an online community. Continuing the conversation, what steps can be taken to reduce and transform community debt?
Community is a feel-good word, and so it seems to be a common term used to call a group of people who engage with a business around a product. However, the difference is that many of these relationships are one-sided…